Robotic process automation (RPA) refers to a software that is identical to digital machinery that can effectively automate repetitive tasks. The advantages of RPA include significant reduction in time and cost in performing manual and repetitive business functions, such as finance, accounting, HR, manufacturing, etc. RPA also helps to reduce human error and processes can be done 24 hours everyday.

In 2019 alone, the purchase of RPA software was recorded at around $1 billion globally. Forrester Research predicted that the RPA industry will experience an astounding growth of up to 1060% between 2016 and 2021, when it will eventually have an estimated value of $2.9 billion. Global spending on RPA solutions are expected to increase as more organizations acknowledge the sheer potential of RPA in improving efficiency.